How the metaverse may innovate life insurance

  • May 9, 2023

As the life insurance industry continues on its digital transformation journey, a new technology is on the horizon—the metaverse. 

According to the Accenture Business Trends Survey, respondents from companies that have some form of a strategy around the metaverse believe that in the next three years, a 4.2% share of their revenues will come from new products, services or business models related to the metaverse. This represents a value of $1 trillion globally.

Accenture sees the metaverse as a continuum of converging technologies, such as artificial intelligence (AI), augmented and virtual reality (AR/VR), blockchain, digital twins, internet of things (IoT), cloud, digital currencies, non-fungible tokens (NFTs), social platforms, e-commerce, and digital marketplaces. What it means for life insurers depends on the combination of technologies and how they can be used to add value for customers, employees and stakeholders. 

For life insurers, these technologies could impact how we protect and underwrite risk. We may see a new generation of insurance technologies—”insurtech 2.0″—that can leverage these new and emerging technologies to not only improve risk assessment, but also to simplify life insurance processes across the value chain. So, instead of focusing on front- or back-office efficiencies alone, which can provide incremental improvements, insurers can apply these technologies using a holistic digital strategy for 360-degree value.

It’s encouraging to see that more insurers are updating their core insurance processing systems to accelerate digital transformation, a move that could position them for success in the metaverse. They’re extending the value of these systems using application programming interface (APIs)—often pre-integrated with the core system of record—to quickly enable added front- and back-office capabilities from third-party providers. Typically, automation is layered in to further accelerate digital processes like underwriting and claims. 

As metaverse technologies mature, insurers could have even greater potential to interact with

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Illinois drivers insured by Allstate to get 16% rate hike

  • September 1, 2022

This latest price move will add $315 annually to the average premium Illinois customers of Allstate are paying, according to a filing yesterday with the Illinois Department of Insurance. It takes effect Aug. 18, so existing customers will pay the higher prices whenever they renew their policies.

The two rate hikes combined will have Allstate auto customers here paying $520 more on average per year, or $43 monthly. Allstate is the second-largest auto insurer in Illinois, trailing only State Farm.

Northbrook-based Allstate isn’t the only major car insurer giving policyholders a rate shock. Geico, which for decades has advertised heavily how much customers can save by switching to it, recently notified drivers in Illinois of a 17% average rate hike.

Adding Geico’s two smaller recent price hikes, the Chevy Chase, Md.-based insurer is raising prices for most of its customers in Illinois by $470 annually on average.

Auto insurers to varying degrees are struggling to keep up with the pace of inflation in settling claims. Soaring used-car prices have significantly increased what it costs insurers to cover total losses.

Allstate warned investors earlier this month that second-quarter results will show substantial losses insuring cars. The company’s stock has fallen 20% since hitting a 52-week high April 20.

Still, Allstate’s rate hikes in Illinois have been steeper than elsewhere in the country. Through July 20, Allstate said, it had boosted auto rates by 8.3% on average nationwide. Illinois’ 12% increase in February well exceeded that. It remains to be seen whether drivers in other states will suffer increases near this 16% hike.

Allstate spokespeople didn’t respond to a request for comment.

Illinois has one of the most insurer-friendly regulatory regimes in the country. The state has virtually no authority over rates, and insurers merely have to file with the Department of

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